Resetting a Forgotten Password

If you have forgotten your password you can reset it yourself, without contacting an administrator, by proving your identity with one of your enrolled second factors.

Reset your password — choose how to verify your identity.

How to use it

On the sign-in page, type your username and click Forgot password?.
Choose how to verify your identity — an emailed code, an SMS code, or your authenticator app.
Enter the verification code you receive or generate.
Set and confirm a new password that satisfies your organisation's password policy.
Sign in with the new password.

Enter the verification code sent to your chosen method to confirm it is you.

Field reference

Field	Description
Verification method	Which enrolled factor to use to prove your identity.
Verification code	The one-time code from that method.
New password	Must meet the tenant password policy (length, character classes and history rules).